Terms & Conditions
Smoking
Smoking is not permitted by state law in any Zoom Elite vehicle. Charges will apply, at the discretion of the chauffeur or Zoom Elite, if any passenger is found to be smoking in any Zoom Elite, or Zoom Elite service-providers’ vehicle.
Multiple Pickup/Set Down
Additional charges will apply for all extra pickup/set downs required en-route unless already quoted.
On Time
Please be assured that Zoom Elite, its Operators and Licensees, will take every reasonable safeguard to achieve an on time service, however in the unlikely event of our chauffeurs being late due to circumstances howsoever caused, no liability will be accepted by Zoom Elite its Operators and Licensees.
Pets
Pets are not permitted in the vehicles, with the exception of “guide or hearing dogs’’ and a blanket/mat must be provided by the passenger travelling.
Special Event Bookings
Either full payment or a deposit is required for Special Occasions such as, but not limited to, Weddings, School Formals, Sporting Events and Concerts. If a deposit has been made, full payment is required either prior to or at the conclusion of the event. Surcharges may apply to such events.
Credit card details are required to secure all bookings.
Insurance
Zoom Elite its Operators and Licensees are insured for passenger travel. This insurance is for public liability and NOT travel insurance. Although every effort will be made to ensure the safe keeping of personal property, we do not accept liability for loss or damage of personal items. Please check that you have sufficient coverage for any personal property that is brought onto our vehicles.
Lost & Found
Zoom Elite its Operators and Licensees will not assume liability for any lost or misplaced personal property. In the event the customer leaves personal items in the vehicle Zoom Elite its Operators and Licensees shall try to deliver any items back to the Customer at their expense or the item/s may be collected from our Customer Service Centre.
Seat Belts
Under Australian laws, it is compulsory that all passengers wear seat belts where fitted at all times when the vehicle is in motion.